Last updated: [Insert Date]

Welcome to Tentory Store! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from tentorystore.com, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for outdoor enthusiasts aged 18+ who purchase camping and outdoor equipment for personal use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on tentorystore.com, including text, images, logos, and product designs, is owned by Tentory Store or our licensors. You may not reproduce, modify, or distribute any content without our express written permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in ways that may damage our reputation or intellectual property.

2. Products and Services

2.1 Product Descriptions

We specialize in quality camping gear including tents, bedding, furniture, and outdoor accessories. While we strive for accuracy, product colors may vary slightly due to screen settings. Dimensions and weights are approximate.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for recreational outdoor use. Proper setup and safety precautions should always be followed as outlined in product manuals.

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll confirm acceptance via email with your order details.

3.2 Pricing

All prices are in AUD and inclusive of GST where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You must provide accurate payment information and have sufficient funds for your purchase. Failed payments may result in order cancellation.

4. Shipping and Delivery

4.1 Processing Time

Orders typically process within 1-2 business days. Processing may take longer during peak seasons.

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Contact us if unsure about delivery to your location.

User Responsibility: You must provide a complete, accurate shipping address. We’re not responsible for delays due to incorrect addresses or customs clearance.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if items are:

  • Unused and in original condition
  • In original packaging with all tags
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

  • Opened/used camp bedding
  • Oztrail spare parts (unless defective)
  • Used lighting items

5.3 Return Process

Contact us at [email protected] within 15 days to initiate returns. Include your order number and product details. We’ll provide a Return Merchandise Authorization (RMA) number if approved.

5.4 Refunds

Refunds are issued to your original payment method within 3-5 business days after approval. Bank processing may take additional 5-10 days.

User Responsibility: You’re responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping for returns.

6. Warranties and Liability

6.1 Product Warranties

Some products come with manufacturer warranties. Contact us for warranty claims and we’ll assist with the process.

6.2 Limitation of Liability

Tentory Store isn’t liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or failure to follow instructions
  • Events beyond our reasonable control (natural disasters, etc.)

Our total liability is limited to the purchase price of the product in question.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. General Provisions

8.1 Governing Law

These terms are governed by Australian law. Any disputes will be resolved in Australian courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

8.3 Contact Information

Tentory Store
53 Bailey Street
YARPTURK, AU 3283
Australia
Email: [email protected]

Our Commitment to You: At Tentory Store, we’re passionate about helping you enjoy the great outdoors. If you have any questions about these terms or need assistance, our team of outdoor enthusiasts is ready to help.